Electric, Gas or Water Company
The State Corporation Commission’s Division of Energy Regulation (Division) regulates electric, gas and water utility companies and responds to utility complaints. The Division’s web site contains information about the Division as well as consumer information.
Please note that the Division does not regulate municipal utilities. For complaints about municipal utilities, you should contact your local government.
Toll free in Virginia: 1-800-552-7945
Outside Virginia & Richmond Area: (804) 371-9611
If you have a complaint about bottled or tank propane gas, you may file a complaint with our office.
File a complaint with the Office of the Attorney General
For further assistance call our Consumer Protection Hotline at 1-800-552-9963 if calling from Virginia, or (804) 786-2042 if calling from the Richmond area or from outside Virginia. Our business hours are 8:30 a.m. to 5:00 p.m., Monday through Friday.