Contacting the Consumer Protection Unit

Our telephone counselors are available to assist you with consumer questions.

If you are unable to find the answer to your question on our website, or if you need other assistance with a consumer protection matter, please call our Consumer Protection Hotline at:

1-800-552-9963 if calling from Virginia

(804) 786-2042 if calling from the Richmond area or from outside Virginia

or contact us using the contact form found here.

Our business hours are 8:30 a.m. to 5:00 p.m., Monday through Friday.