The State Corporation Commission’s Bureau of Insurance (Bureau) regulates insurance companies and investigates insurance complaints. The Bureau’s web site contains information about the Bureau, instructions for filing a consumer complaint, and instructions for downloading consumer publications.
Contact information for the Bureau is below:
(Main number): Toll free in VA: 1-800-552-7945
(Life & Health): (804) 371-9691
(Property & Casualty): (804) 371-9185
For further assistance call our Consumer Protection Hotline at 1-800-552-9963 if calling from Virginia, or (804) 786-2042 if calling from the Richmond area or from outside Virginia. Our business hours are 8:30 a.m. to 5:00 p.m., Monday through Friday.