Jason S. Miyares
Attorney General of Virginia

Collection Agencies

Complaints against collection agencies that collect debts owed to others should be filed with the Consumer Financial Protection Bureau (CFPB). The CFPB is a federal agency that answers questions and handles complaints about many consumer financial products or services.


File a complaint with the Consumer Financial Protection Bureau (CFPB)

Toll Free: 1-855-411-CFPB (2372)


Read the Fair Debt Collection Practices Act law.


For further assistance call our Consumer Protection Hotline at 1-800-552-9963 if calling from Virginia, or (804) 786-2042 if calling from the Richmond area or from outside Virginia. Our business hours are 8:30 a.m. to 5:00 p.m., Monday through Friday.