Jason S. Miyares
Attorney General of Virginia

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Commonwealth of Virginia
Office of the Attorney General

Mark Herring
Attorney General

900 East Main Street
Richmond, Virginia 23219


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Michael Kelly, Director of Communications
Phone: (804)786-5874 
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~ Agreement provides the Commonwealth with nearly $2 million, halts debt collections on 6,711 Virginians, provides hundreds of affected Virginia consumers with more than $166,000 in restitution, and prevents future resales by debt buyers ~

RICHMOND (July 8, 2014) - Chase Bank and Chase Bankcard Services Inc. will reform their unlawful credit card debt collection practices through a $136 million joint state-federal settlement with Attorney General Mark R. Herring, attorneys general in 47 states, the District of Columbia, and the federal Consumer Financial Protection Bureau (CFPB). The Commonwealth of Virginia will receive nearly $2 million dollars and Chase will cease collection proceedings against 6,711 Virginia consumers. The agreement also ensures that Chase will fulfill $50 million in consumer restitution nationwide - Chase has estimated that it has provided $166,000 to 240 Virginia consumers so far.


"Harmful debt collection is bad for Virginia consumers, bad for the economy and bad for business," said Attorney General Mark R. Herring. "I'm glad we were able to reach a settlement with Chase to hold them accountable for previous missteps and pave a fair, legal path forward. With this settlement, we're giving consumers the restitution and other relief they deserve, while sending a strong message to businesses who try to skirt the rules at the expense of Virginians and folks across the United States."


The joint state-federal agreement, through one settlement agreement with the states and a separate order with the CFPB, follows an investigation into Chase's past debt collection practices.


Agreement Requires Debt Collection Reforms

The agreement requires Chase to significantly reform its credit card debt collection practices in areas of declarations, collections litigation, debt sales and debt buying. Debt buying involves the sale of debt by creditors or other debt owners, often for pennies on the dollar, to buyers who then attempt to collect the debt at full value or sell it to other buyers.


Among other reforms, the agreement requires new safeguards to help ensure debt information is accurate and inaccurate data is corrected, provides additional information to consumers who owe debts, and bars Chase's debt buyers from reselling consumer debts to other purchasers.


Resale Prohibition

The resale prohibition is significant. Previously, initial buyers of Chase's consumer credit card debt could resell the debt, the subsequent buyer could flip the debt to another buyer, and the process could repeat itself many times over. If initial information about the debt was incorrect or was transmitted with errors to a subsequent debt buyer, that could result in long-term harm to the consumer and leave the consumer with the difficult or even impossible burden of successfully challenging or correcting errors.


Investigation Uncovered Unlawful Debt Collection Practices

According to the joint state-federal probe, Chase:

  • Subjected consumers to collections activity for accounts that were not theirs, in amounts that were incorrect or uncollectable.
  • Subjected consumers to inaccurate credit reporting and unlawful judgments that may affect consumers' ability to obtain credit, employment, housing and insurance in the future.
  • Sold certain accounts to debt buyers that were inaccurate, settled, discharged in bankruptcy, not owed by the consumer, or otherwise uncollectable.
  • Filed lawsuits and obtained judgments against consumers using false and deceptive affidavits and other documents that were prepared without following required procedures, a practice commonly referred to as "robo-signing." These practices misled consumers and courts and caused consumers to pay false or incorrect debt and incur legal expenses and court fees to defend against invalid or excessive claims.
  • Made calculation errors when filing debt collection lawsuits that sometimes resulted in judgments against consumers for incorrect amounts.

Chase Suspended Credit Card Debt Sales & Collections Litigation

Chase voluntarily suspended its consumer credit card debt sales in 2013 and collections litigation in 2011. In 2012 Chase maintained approximately 64.5 million open accounts with $124 billion in outstanding credit card debt. From 2009-2013, Chase recovered approximately $4.5 billion of debt from defaulted accounts through collection lawsuits, selling defaulted accounts to third-party debt buyers, or both.


Chase to Cease Collecting on 528,000 Consumers

Chase has agreed to cease all collection efforts on more than 528,000 consumers, including an estimated 6,711 in Virginia. Chase sued the affected consumers for credit card debts and obtained judgments between January 1, 2009 and June 30, 2014. Chase will notify affected borrowers of the change and will request all three major credit reporting agencies to not report the judgments.


Consumer Restitution

The agreement also ensures that Chase will fulfill $50 million in consumer restitution through a separate 2013 consent order reached with the Office of the Comptroller of the Currency. Chase estimates that so far it has provided $166,000 in restitution to 240 Virginia consumers.


If Chases' consumer restitution through the OCC action falls short of $50 million by July 1, 2016, Chase must pay the remaining balance to state attorneys general and the CFPB.


Payment to States and CFPB

Chase will pay more than $95 million to the 47 participating states and the District of Columbia, an additional $11 million to the executive committee states that conducted the investigation and settlement negotiations, and $30 million to the CFPB. Virginia's share is nearly $2 million.


Participating States

The following state attorneys general are participating in the Chase settlement: Alaska, Alabama, Arkansas, Arizona, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia and Wisconsin.


Consumers with Debt Collection Questions or Complaints

Debt collectors are bound by state and federal laws, including the Fair Debt Collection Practices Act (FDCPA), which prohibits debt collectors from using abusive, unfair, or deceptive practices to collect from consumers. Consumers may also have the option of pursuing claims in state or federal court.




Consumer information about debt collection issues:


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