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Commonwealth of Virginia
Office of the Attorney General

Mark Herring
Attorney General

900 East Main Street
Richmond, Virginia 23219



Contact: Emily Bolton
Office: (804)786-0147 
Cell: (804)839-9024 
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

ATTORNEY GENERAL HERRING ANNOUNCES $4 MILLION SETTLEMENT WITH SHIPPING GIANT UPS FOR OVERCHARGING GOVERNMENT ENTITIES IN VA AND 13 OTHER STATES

~ As part of multi-state settlement, Virginia will receive nearly $250,000 to resolve claims that UPS defrauded numerous state agencies through the sale of overnight deliveries ~

 

RICHMOND (October 21, 2015)- Attorney General Mark R. Herring today announced a $4 million settlement with United Parcel Service (UPS), the world's largest package delivery company, stemming from allegations that its employees violated the Virginia Fraud Against Taxpayers Act and the false claims laws of 13 other states, and the cities of New York City, Washington, D.C. and Chicago.  The agreement resolves allegations contained in a multi-state complaint filed in the Eastern District of Virginia that certain UPS employees violated the law by recording inaccurate delivery times and inappropriately using "exception codes" on packages sent by government customers via UPS next-day delivery services. Government customers, and therefore taxpayers, paid for premium-priced packages that appeared to be delivered by their guaranteed times when, in fact, they were not. Under the agreement, the Commonwealth of Virginia will recover $241,056 in compensation for these inaccurately recorded late deliveries.

"Virginia taxpayers paid for guaranteed delivery times and UPS failed to live up to their end of the bargain," said Attorney General Herring. "We're working every day to defend the rights of Virginia consumers and their government against corporations that improperly profit at the expense of taxpayers."

In addition to compensation to the Commonwealth, UPS has instituted remedial training, monitoring, and reporting compliance programs to address any potential delivery failures or policy violations. 

The settlement covers allegations of wrongdoing from 2004 to 2014 against tens of thousands of government agencies in New York, California, Delaware, Florida, Hawaii, Illinois, Indiana, Massachusetts, Minnesota, Montana, New Mexico, North Carolina, Tennessee, and Virginia, and the three cities. Attorney General Herring's office was part of a multi-jurisdictional group investigating these allegations against the shipping company, led by New York Attorney General Eric Schneiderman. 

Assistant Attorney General Peter E. Broadbent, III represented the Commonwealth in this matter.

 

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