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Attorney General of Virginia

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Commonwealth of Virginia
Office of the Attorney General

Mark Herring
Attorney General

202 North Ninth Street
Richmond, Virginia 23219


For media inquiries only, contact:  
Charlotte Gomer, Director of Communication
Phone: (804)786-1022 
Mobile: (804) 512-2552
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Herring has submitted a formal complaint asking the Postal Regulatory Commission to order the USPS to request an advisory opinion on the Postmaster General’s ten-year plan to transform the USPS ~

RICHMOND Attorney General Mark R. Herring has joined a coalition of 20 attorneys general in submitting a formal complaint asking the Postal Regulatory Commission to order the U.S. Postal Service to request an advisory opinion on Postmaster General Louis DeJoy’s ten-year plan to transform the U.S. Postal Service (USPS). Many areas in Virginia, including Charlottesville, Albemarle County, Richmond, and Fredericksburg are seeing mail problems because of changes that have been made at the USPS.


“Postmaster DeJoy’s ten-year plan will completely overhaul every aspect of the U.S. Postal Service, from processing and logistics to how postal workers transport mail, and these plans must be scrutinized very seriously before they are implemented,” said Attorney General Herring. “The Postal Regulatory Commission must have the opportunity to review this plan and issue an opinion before any changes are made to the USPS, as is required under federal law. Virginians depend on the postal service for so many things – paying bills and other payments, life-saving prescriptions, and other necessary goods – and it’s imperative that any changes made to USPS do not disrupt or delay service.”


Attorney General Herring and his colleagues submitted the formal complaint to the Postal Regulatory Commission, an independent federal agency that provides transparency and accountability to the Postal Service. The complaint asserts that Postmaster General DeJoy adopted a ten-year plan that will make significant changes to postal services without first obtaining an advisory opinion from the Commission. Federal law requires the Postal Service to go to the Commission whenever it makes a change to postal services that will affect the entire country.


In the formal complaint, the coalition writes: “The Plan will transform virtually every aspect of the Postal Service… rework how the Postal Service transports mail and other products; overhaul its processing and logistics network; enact slower service standards for First-Class Mail and Periodicals and First-Class Packages Services; reconfigure the location of places where customers can obtain postal products and services; and adjust rates... To date, the Postal Service has only submitted two requests for an advisory opinion to the Commission on important but narrow changes that represent only a small portion of the Plan’s scope.”


Congress empowered the Commission to provide expert advice and oversight to the Postal Service—oversight that is sorely needed after Postmaster General DeJoy implemented operational changes in summer 2020 that caused nationwide mail delays. The group explains that avoiding review by the Commission will harm the States and the public and could lead to future problems with mail delivery: “The Plan reflects multiple unprecedented changes in the Postal Service’s operations and service, at a time when reliance on the mail remains at historic levels, and states across the country are grappling with a resurgence of COVID-19 cases caused by the Delta variant. Implementing the full breadth of these changes without adhering to the process set forth in section 3661(b) deprives users of the mail of their statutory rights, and undermines public accountability. In addition, failing to seek the Commission’s expert review on such a transformational change upsets the statutory balance established by the [Postal Regulatory Act], deprives the Postal Service of the Commission’s expert recommendations, risks significant errors in the Postal Service’s decision-making, and ultimately harms all who rely on the Postal Service for timely and efficient mail.”


The formal complaint requests that the Commission order the Postal Service to request a review of the full extent of the ten-year plan, affording the States and the public an opportunity to provide comment.


Joining Attorney General Herring in submitting today’s formal complaint are the attorneys general of California, Connecticut, Delaware, District of Columbia, Illinois, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New Mexico, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, and Washington.