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Image of the Virginia AG Seal

Commonwealth of Virginia
Office of the Attorney General

Mark Herring
Attorney General

202 North Ninth Street
Richmond, Virginia 23219

 

For media inquiries only, contact:  
Charlotte Gomer, Press Secretary
Phone: (804)786-1022 
Mobile: (804) 512-2552
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

CLAIM FORMS GOING TO PHH BORROWERS WHO MAY BE ELIGIBLE FOR PAYMENT

~ More than 1,000 Virginia borrowers may be eligible for payment from $30.4 million national fund ~

RICHMOND (November 9, 2018) – Attorney General Mark R. Herring today announced that claim forms are going out to PHH Mortgage Corporation (PHH) borrowers in Virginia who lost, or almost lost, their homes to foreclosure between January 1, 2009 through December 31, 2012. Over 1,000 Virginia borrowers may be eligible for payment under the $30.4 million PHH national mortgage foreclosure settlement. Qualified borrowers will receive a bilingual English/Spanish packet containing a letter from Attorney General Herring, instructions, answers to frequently asked questions, and a claim form that must be returned by January 28, 2019.

 

“The improper mortgage servicing that PHH conducted helped to create the mortgage and foreclosure crisis that continues to affect our communities,” said Attorney General Herring. “These payments are intended as compensation for PHH’s illegal conduct and servicing abuses, and the terms of the settlement ensure that the company will adhere to rigorous standards in the future. My team and I will continue to work to defend the rights of Virginia consumers and hold businesses that violate consumers’ rights accountable.”

 

PHH agreed to a $45 million national settlement with the Commonwealth of Virginia, 48 other states, and the District of Columbia following investigations which alleged numerous violations in its servicing of mortgages and its foreclosure practices. The settlement earmarked $30.4 million in payments for nearly 50,000 borrowers nationwide whose loans were serviced by PHH and who either lost their homes to foreclosure or faced foreclosure proceedings during that period. The exact payment will depend upon the total number of borrowers who decide to participate.

 

Eligible Virginia borrowers should complete their claim forms and return them as soon as possible in the envelope provided, or file them online at: www.nationalPHHsettlement.com.

 

The deadline for all claims is January 28, 2019. Payment checks are expected to be mailed in June or July 2019.

 

Free claim form assistance available

The one-page claim forms are simple to complete. However, borrowers who have questions or need help filing their claim can contact the settlement administrator, toll-free, and in either English or Spanish, at 1-877-657-9154, or send questions by email to:

 

This email address is being protected from spambots. You need JavaScript enabled to view it.. The information line is staffed Monday through Friday from 8 a.m. to 8 p.m. Eastern Time.

 

Payment won’t stop other legal claims

Herring said eligible borrowers do not need to prove financial harm to receive a payment, nor do they give up their rights to pursue a lawsuit against their mortgage servicer.

 

Eligible borrowers may get a payment from this settlement even if they participate in another foreclosure claims process. However, any payment received may reduce payments that borrowers may be eligible to receive in any other foreclosure claim process or legal proceeding.

 

Eligible borrowers not notified should contact settlement administrator

Borrowers who believe they may qualify for a payment, but who do not receive a notice because they have moved, should contact the settlement administrator directly to provide that information:

 

Call toll-free: 1-877-657-9154. The line is staffed Monday through Friday from 8 a.m. to 8 p.m. Eastern Time.

 

Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 

 

Beware of scams

Borrowers should not need to pay anyone to file their claim. Herring warns all homeowners to be aware of settlement-related scams. Do not provide personal information or pay money to anyone who calls or emails you claiming that they are providing settlement-related assistance.  If you believe someone is conducting a settlement-related scam, call Attorney General Herring’s Consumer Protection Hotline at (800) 552-9963 if calling from Virginia, or (804) 786-2042 if calling from the Richmond area or from outside Virginia.

 

Settlement background

The national settlement followed investigations by state attorneys general and state mortgage regulators, which, among other allegations, alleged that PHH made premature and unauthorized foreclosures, violated homeowners’ rights and protections, and used false and deceptive affidavits and other documents.

 

For more information about eligibility and filing a claim:

www.NationalPHHSettlement.com or www.NationalMortgageSettlementPHHClaim.com

 

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Call toll-free: 1-877-657-9154. The line is staffed Monday through Friday from 8 a.m. to 8 p.m. Eastern Time.

 

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