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Michael Kelly, Director of Communications
Phone: (804)786-5874 



~ March 2-8 will see national campaign to educate consumers on rights and risks ~

Richmond--Attorney General Mark R. Herring is pleased to join with state and federal government agencies, consumer advocacy organizations and private sector groups nationwide to celebrate National Consumer Protection Week.  This coordinated, consumer-education campaign encourages consumers to take advantage of their consumer rights and educate themselves on how to be better protected in the marketplace. 

"National Consumer Protection Week is a great time to remind Virginians to be vigilant in their consumer transactions and savvy about interactions with those who may be out to defraud them," said Attorney General Herring. "My Consumer Protection section will aggressively investigate claims of fraud or abuse, but with scams and other crimes against consumers unfortunately on the rise, it is more important than ever to take advantage of the many helpful resources available to consumers."

The Attorney General advises consumers to keep these tips in mind to avoid becoming a victim of consumer fraud:

The Attorney General's Consumer Protection Section helps educate Virginians about fraud and investigates and acts on consumer complaints regarding things like telemarketers and phone scams, mortgage and bank fraud, bad checks, Ponzi  and bait and switch schemes, and predatory loans. In 2013, the Consumer Protection Section processed 3,994 written complaints, provided information to 28,276 callers to its Consumer Hotline and recovered $695,829 for consumers through its dispute resolution efforts.  The Consumer Protection Section also provides consumer education through the issuance of consumer alerts and resource materials as well as through outreach in the form of speeches, workshops and community events.

Always check on a business before you buy.  You may contact our office to get more information on a company or to file a complaint.  Visit our website: or call 1-800-552-9963 in Virginia or (804) 786-2042 if calling from the Richmond area.  You may also check with the Better Business Bureau.  Their web site is  To learn about other resources, you may visit the National Consumer Protection Week website: ncpw.govfor free educational resources, and to read blog posts from national consumer protection experts. 

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