Consumer Protection

The attorney general enforces state and federal consumer protection laws, keeping Virginians safe from things like identity theft, consumer fraud and telemarketing scams, and enforces antitrust laws that protect businesses and consumers from behavior that defeats healthy competition. The attorney general also provides consumer alerts and educational materials that are designed to increase consumer awareness of scams, and help our citizens protect themselves.

The Consumer Protection section of the attorney general's office serves as the central clearinghouse for the receipt, evaluation, investigation, and referral of consumer complaints.  Complaints are either assigned within the section or referred to the appropriate local, state or federal agency having specific jurisdiction.  The section also offers alternative dispute resolution services.  When there is a pattern of deception or other wrongdoing, the attorney general is authorized to take action to stop the illegal conduct, and, where appropriate, seek refunds for affected consumers.

 

Where to File A Complaint

Notice: Not all complaints fall under the jurisdicition of the Attorney General's Office. Find out which agency to contact for assistance here. picture of clip board and pencil.Notice: Not all complaints fall under the jurisdicition of the Attorney General's Office. Find out which agency to contact for assistance here. picture of clip board and pencil.Before filing a complaint with our office, please view our Where to File Complaints page to determine the proper agency to assist you in the resolution of your complaint.

 

 

 

Consumer Complaint Forms

Once you have determined that the Office of the Attorney General of Virginia is the proper agency to assist you, you may complete a complaint form online or download one of our complaint forms.

Online Consumer Complaint Form
Consumer Complaint Form (PDF)
Price Gouging Complaint Form (for sales of goods and services other than motor fuels) (PDF)
Towing Complaint Form (PDF)

Price gouging complaints related to sales of motor fuels should be filed with the Virginia Department of Agriculture and Consumer Services, Office of Weights and Measures:

Motor Fuels Price Gouging Complaint Form (PDF)

You may search our Consumer Complaint Database to review the status of complaints against a specific business.

Consumer Protection Hotline

Our telephone counselors are available to assist you with consumer questions.  If you are unable to find the answer to your question on our website, or if you need other assistance with a consumer protection matter, please call our Consumer Protection Hotline at (800) 552-9963 if calling from Virginia, or (804) 786-2042 if calling from the Richmond area or from outside Virginia.  Our business hours are 8:30 a.m. to 5:00 p.m., Monday through Friday.

Scams and Other Information

The attorney general encourages you to protect yourself by becoming educated about scams and fraud and learning about helpful resources and agencies to contact should you need assistance.