The Virginia Office of the Attorney General is seeking a qualified Information Technology Support Specialist to join its Information Systems Section. We offer the challenge and opportunity of public service, a professional team environment, and competitive salary and benefits.
INFORMATION TECHNOLOGY SUPPORT SPECIALIST
OFFICE OF THE ATTORNEY GENERAL
INFORMATION SYSTEMS SECTION
DUTIES: This position will split up duties between technology support and systems training. This position will provide technology support to OAG office staff (including regional offices) and serve as the agency's technology trainer. The ideal candidate will provide polite, professional, and courteous customer service to staff, service providers, and equipment vendors. Provide first line call resolution, and escalate more technical issues to technology system leads. Technical proficiency and experience in Microsoft Windows, Microsoft Office, and Telecommunications is required. Ability to learn and support commercial off-the-shelf (COTS) and agency-specific applications, troubleshoot and resolve basic TCP/IP network connectivity problems, troubleshoot and repair hardware issues, and configure software and operating system applications are a plus. This position is responsible for the setup up and tear down of computer systems, printers, and telephone equipment. This position will also provide support in developing, updating and delivering classroom instruction on basic computer usage, Windows, Office, Telecommunications, or other application support topics. Position will require occasional heavy lifting, and will involve travel, at least on a quarterly basis, with possible overnight stays for regional office support. Continue personal development and education to remain informed of current industry development and technologies. Performs other duties as assigned.
QUALIFICATIONS: Bachelor's degree in IT related subject area preferred or at least five years of experience in supporting software/hardware/network infrastructure and training technology specific matters. Demonstrated ability to communicate effectively with technical and non-technical personnel via phone, email and direct contact; ability to troubleshoot problems in a logical and systematic manner; ability to diagnose root cause of problems and determine resolution. Candidates must possess good interpersonal, customer support, verbal, and technical writing skills and be a self-starter with ability to achieve deadline driven priorities is essential. Candidates must have the ability to collaborate and work in a team environment; exhibit professional initiative and self direction; and the willingness and ability to document knowledge and share with others is required. Must have a passion for new technologies, motivation and time management skills and attention to detail. Commitment to excellent client service and strong computer skills in a Microsoft Windows (specifically Office 2010 Professional) environment is a must. Experience with and ability to troubleshoot hardware and network connectivity failures is essential. Working knowledge of Microsoft Windows 7 enterprise, Active Directory, Microsoft Exchange, and SCCM is a plus.
Prior technology support/training experience is required.
TO APPLY: Please apply on-line at http://jobs.virginia.gov. Application materials should include a discussion of all relevant experience, and a résumé. To ensure timely consideration, please submit application materials by Friday, May 9, 2014 and reference recruitment #140403.
EQUAL OPPORTUNITY EMPLOYER